Customer Relations
At Customer Relations Department, our basic goal is to Create a Corporate trust based on Integrity and Fair Handling of Inquiries & Comaplaints,
At IMC Customer Relations is focused on providing complete support to customers by connecting with them, owning their problems & seeing them through to resolution in an efficient & effective manner. We believe in our customers and keep them at the forefront by engaging them through different channels. Four key elements to achieve this are:
- Opening a larger window for Customers
- Swift and Sure handling of Inquiries & Complaints
- Making the "Voice of the Customer" the basis for corporate renewal
- Improving corporate image and better informing customers to support Sales & Service activities
Some Factors Affecting Fuel Consumption
- Changed Specifications of Wheels
- Poor Quality Fuel
- Long Idling
- Clutch Riding
- Overloading
- Road Conditions
- Maladjusted Wheel Bearings / Brakes / Wheel Alignment etc.
Benefits Of Periodic Maintenance
- Increase vehicle performance & reduction of its operating cost
- Increase life of the vehicle
- Avoid major damage that may occur later involving huge cost
- Prevent unexpected / surprise breakdowns
- Maintain Re-sale of the vehicle
- No spending long hours in workshop
- Provide peace of mind and comforts to the customers
- Customers enjoy safe driving
